Inspector General Issues Letter on MBTA’s Sponsorship Agreement with Nonprofit
Boston, MA — The Office of the Inspector General (OIG) has issued a letter to the Massachusetts Bay Transportation Authority (MBTA) reviewing its contractual agreement with MassChallenge, Inc., a nonprofit organization that connects its sponsors with startup companies to work on innovative solutions to those sponsors’…
Read the Press ReleaseThe OIG’s Internal Special Audit Unit (ISAU) Review of the MBTA’s In-Station Customer Service Contract with Block by Block
On July 26, 2023, the Office of the Inspector General’s Internal Special Audit Unit (ISAU) issued a report detailing its review of the MBTA’s in-station customer service contract with Mydatt Services, Inc. (d/b/a…
Read the Press ReleaseA Review of the MBTA’s In Station Customer Service Contract with Block by Block
The OIG found that while the contract did result in increased coverage of in-station customer service agents at a lower cost, it was nearly impossible to determine if customer service was improved given the deficiencies of the contract such as the lack of performance metrics and vendor oversight and poor
records retention.
Inspector General Jeffrey S. Shapiro Testifies Before the Joint Committee on Transportation
Inspector General Jeffrey S. Shapiro testified today before the Joint Committee on Transportation regarding safety oversight of the Massachusetts Bay Transportation Authority (MBTA). He called for the creation of an independent safety agency solely focused on the MBTA.
Read The TestimonyOIG Issues the Internal Special Audit Unit’s 2022 Annual Report
The Inspector General’s Internal Special Audit Unit (ISAU) has undertaken numerous reviews and investigations in fulfillment of its statutory obligation to monitor the quality, efficiency and integrity of the Massachusetts Department of Transportation (MassDOT) and the Massachusetts Bay Transportation Authority (MBTA). The ISAU’s 2022 Annual…
Read the Press ReleaseThe Internal Special Audit Unit (ISAU) Review of the MBTA’s Police Dispatch Services Contract with IXP Corporation
The OIG’s Transportation Division issued a report detailing its review of the MBTA’s contract with IXP Corporation (IXP) to staff the Transit Police Department’s (TPD) dispatch center.
Read the Press ReleaseA Review of the MBTA’s Police Dispatch Services Contract with IXP Corporation
The OIG identified weaknesses in the MBTA’s contract development, contract administration and vendor oversight, as well as its records and information retention practices. Due to a lack of records, the OIG could not determine whether the MBTA saved money by privatizing police dispatch services.
Read the ReviewThe Internal Special Audit Unit (ISAU) Review of the MBTA’s Absence Management Contract with Workpartners
On October 17, 2022, the Internal Special Audit Unit (ISAU) for the Office of the Inspector General (Office) issued a report detailing its review of the MBTA’s absence management contract with Worpartners.
Read the Press ReleaseA Review of the MBTAs Absence Management Contract with Workpartners
The OIG made recommendations to the MBTA to improve its procurement practices, contract administration and vendor oversight following its review of an absence management contracts with Workpartners.
Read the ReviewBridge Contractor to Pay $55,000 to Settle Allegations of Overbilling
Company to return overpayments and undertake compliance and billing oversight measures
Read the Press ReleaseTwo Former Transit Police Officers Pay Restitution After Being Charged with Time Theft
Following a joint investigation by the Office of the Inspector General, MBTA Transit Police Department and Suffolk County District Attorney’s Office, two former Transit Police officers have been placed on pre-trial probation and have paid approximately $12,000 in restitution to the MBTA in connection with receiving pay they did not earn.
Read the Press ReleaseInternal Special Audit Unit: 2021 Annual Report
This report summarizes the ISAU’s principal investigations, reviews, audits and other activities over the last year, including bridge maintenance contracts, MassDOT leases, MBTA privatization contracts and federal pandemic funding.
Read the Report