MBTA’s Recent Initiatives for Fare Collection
IG Shapiro urged the MBTA to prioritize fare collection in addition to cracking down on fare evaders. The MBTA must fulfill its commitment to the riding public by showing that it takes fare collection seriously.
Read the LetterHighway Service Plazas Lease and Concessions Agreement – Key Aspects for Final Agreement
The OIG provided guidance to MassDOT on key lease provisions as it prepared to negotiate the Highway Service Plazas 35-year lease with the apparent successful bidder.
Read the LetterIG Shapiro Urges MBTA to Prioritize Fare Collection
Robust fare collection is a matter of quality, integrity and efficiency in the operation of the MBTA. While fare evasion is akin to fraud, the commuter rail operator’s failure to collect fares and the MBTA’s failure to enforce the operator’s obligation to collect fares is waste and abuse.
Read the LetterIG Shapiro Urges MBTA to Prioritize Fare Collection
IG Shapiro called on the MBTA to make fare collection a priority now and in the upcoming contract for the commuter rail.
Read the Press ReleaseOIG Completes Review of Cape Cod Airport’s Use of Federal Pandemic Relief Funds
The OIG found that the Cape Cod Gateway Airport used federal pandemic relief funds appropriately.
Read the Press ReleaseCape Cod Gateway Airport COVID-19 Grant Funding Review
The OIG's ISAU division by Chapter 6C
mandate, the Unit reviewed Cape Cod Gateway Airport’s (Cape Cod) use of certain federal grant funds. This included reviewing grants received under the Coronavirus Aid, Relief, and Economic Security Act (CARES Act), the Airport Coronavirus Response Grant Program - Coronavirus Response and Relief Supplemental Appropriation Act (CRRSAA), and the Airport Rescue Grant - American Rescue Plan Act of 2021 (ARPA) (collectively referred to as “COVID-19 grant funding”).
IG Shapiro Calls on MBTA Senior Leadership to Improve Business Management Functions
Boston, MA — In a report released today, Inspector General Jeffrey S. Shapiro again called for improvements in basic business management functions at the MBTA. The report, MBTA Privatization Review #4: Customer Service Call Center Contracts with Global Contact Services (2017 – 2018) and…
Read the Press ReleaseMBTA Privatization Review #4 – Customer Call Center Contracts
The Transportation Division of the Office of the Inspector General issued a report reviewing the MBTA's customer call center contracts with Global Contract Services and Excela Technologies.
Read the ReviewOIG Completes Review of Nantucket Airport Federal Pandemic Relief Funds Usage
The OIG found that the Nantucket Memorial Airport used federal pandemic relief funds appropriately.
Read the Press ReleaseIG Shapiro Concerned That Favoritism May Have Influenced Selection of MBTA Police Dispatch Vendor
The MBTA could not demonstrate that its selection process for a police dispatch vendor was fair and competitive.
Read the Press ReleaseA Review of the MBTAs Police Dispatch Services Contract with IXP Corporation Supplemental Report
The MBTA could not demonstrate that its solicitation and advertising process was fair and competitive.
Read the ReviewOIG Bulletin, December 2023
This issue of the OIG Bulletin includes information on free cybersecurity awareness training for municipalities, summary of an opinion piece, “A Call to Simplify Electric Bus Procurements,” and the Inspector General’s support for proposed changes to Chapter 30B, in addition to summaries of recent OIG investigations.
Read the Bulletin