A Preliminary Review of Sheriffs’ Budgets and Expenditures
The OIG’s review, pursuant to Section 164 of Chapter 73 of the Acts of 2025, finds that the flawed budget process for sheriffs’ can be attributed, in part, to numerous unclear and outdated laws that define sheriffs’ responsibilities and authority. It is apparent that the role of the sheriffs’ offices may not be as narrow as some legislative leaders expect, nor as expansive as some sheriffs believe.
Read the ReviewMBTA Privatization Review #4 – Customer Call Center Contracts
The Transportation Division of the Office of the Inspector General issued a report reviewing the MBTA’s customer call center contracts with Global Contract Services and Excela Technologies.
Read the ReviewA Review of the MBTAs Police Dispatch Services Contract with IXP Corporation Supplemental Report
The MBTA could not demonstrate that its solicitation and advertising process was fair and competitive.
Read the ReviewMBTA Agreement with MassChallenge, Inc.
The Office of the Inspector General’s Internal Special Audit Unit (ISAU) has completed a review of the Massachusetts Bay Transportation Authority’s (MBTA or authority) decision to be a sponsor for MassChallenge, Inc. (MassChallenge), a nonprofit organization that “connects startups, experts, corporations, and communities to grow and transform businesses and economies.”
Read the ReviewA Review of Town of Abington’s Department of Public Works
In response to a complaint, the OIG investigated allegations that scrap metal collected from various town projects was sold to a recycling company and the case was not remitted to the town treasurer. During our investigation, we found that the town failed to implement several recommendations that the OIG made following a previous investigation into allegations of waste and abuse in the town’s Highway Department.
Read the ReviewA Review of the MBTA’s In Station Customer Service Contract with Block by Block
The OIG found that while the contract did result in increased coverage of in-station customer service agents at a lower cost, it was nearly impossible to determine if customer service was improved given the deficiencies of the contract such as the lack of performance metrics and vendor oversight and poor
records retention.
Mashpee Housing Authority: Review of Contract with Former Executive Director
This report details what can happen when a leader of a small public agency exercises significant control over agency decision-making without appropriate oversight by the agency’s governing board. As the OIG views this, the apparent failure of board members to fully understand their fiduciary responsibilities and provide the necessary oversight can easily create significant risks of fraud, waste or abuse of public funds.
Read the ReviewA Review of the MBTA’s Police Dispatch Services Contract with IXP Corporation
The OIG identified weaknesses in the MBTA’s contract development, contract administration and vendor oversight, as well as its records and information retention practices. Due to a lack of records, the OIG could not determine whether the MBTA saved money by privatizing police dispatch services.
Read the ReviewA Review of the MBTAs Absence Management Contract with Workpartners
The OIG made recommendations to the MBTA to improve its procurement practices, contract administration and vendor oversight following its review of an absence management contracts with Workpartners.
Read the ReviewA Management Review of Commonwealth Charter Schools, November 1999
The OIG reviewed the business operations of 24 Commonwealth charter schools and identified weaknesses in the contracting, procurement, and financial management of some of these schools.
Read the ReviewQualifying Contractors for Public Building Projects: A Case Study and System Review
The OIG initiated a review of deficient construction projects in three municipalities undertaken by a contractor that had been deemed qualified to bid on public building contracts.
Read The ReviewExecutive Summary, The Pollard Middle School Project in Needham: A Management Review
This report discusses the problems that contributed to excess costs and schedule delays on the Pollard Middle School project, provides a detailed history of two large construction change orders on the project, and offers a series of recommendations for safeguarding future projects from waste and delays.
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