Press Release • 11/21/2024
Boston, MA — In a report released today, Inspector General Jeffrey S. Shapiro again called for improvements in basic business management functions at the MBTA. The report, MBTA Privatization Review #4: Customer Service Call Center Contracts with Global Contact Services (2017 –…
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Annual Report, Report • 4/30/2024
The OIG’s 2023 Annual Report covers Inspector General Jeffrey S. Shapiro’s first full year as Inspector General and describes how IG Shapiro’s vision of a more engaged and proactive agency is being realized.
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Annual Report, Report • 4/30/2025
In 2024, the OIG invested in new technology and staff to strengthen and broaden its education and training offerings, conducted proactive community outreach and engagement, concluded a comprehensive investigation into a 20+ year state lease and called for reforms in governance of an independent agency.
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